You can purchase reduced-fee tickets for shows at The Sylvee, Majestic Theatre, The Orpheum Theatre, and High Noon Saloon in person at The Sylvee and Coliseum box offices during the below hours. A $2 per ticket fee may still apply for tickets purchased in person at The Sylvee box office. If tickets remain, they can also be purchased (credit card only) at The Sylvee box office on show nights starting 2 hours prior to show time.

THE SYLVEE BOX OFFICE HOURS
Wednesday, Friday, and Saturdays: 10AM – 3PM
+ Event days 2 hours prior to showtime – headlining act goes on stage

COLISEUM BOX OFFICE HOURS
Fridays: 10AM – 3PM
+ Event days 2 hours prior to showtime – headlining act goes on stage

You can purchase gift cards in person at The Sylvee box office during their business hours or online at our merch store.

Gift cards are redeemable in person at The Sylvee box office for concert tickets to shows at all of our venues in town – The Sylvee, Majestic Theatre, High Noon Saloon, and The Orpheum Theater. Check your gift card balance HERE.

We are moving towards strictly digital tickets along with a lot of the music industry.

Each digital ticket will have a scannable barcode that can also be added to your smartphone’s wallet in advance so you don’t have to worry about poor cell service. NOTE: Your barcode includes technology to protect it, so you won’t be able to use screenshots or print outs. A short video tutorial can be found here.

All guests picking up tickets at Will Call must show a photo ID, credit card used to purchase the tickets, and ticket confirmation number. Will Call tickets can only be picked up the night of the event by the ticket purchaser.  If a friend needs to use your tickets or will be arriving separately, you can transfer tickets in your Ticketmaster account.

Presales that happen before the general onsale are available online only.

Generally, artists have a team that handles their VIP program and will send out the timeline of events 72 hours in advance of the show. If you feel you didn’t receive this email please check purchase confirmation email for a customer service contact to get more info or email info@thebluenote.com.

Artist guest lists are usually at the box office about a half hour before doors open on the day of the show. To redeem your tickets, please present your valid Photo ID. To avoid any confusion, we recommend double checking with your contact the day before the show to eliminate any miscommunication the night of.

All ticket sales are final. Tickets will only be refunded if an event is canceled. Show times and support acts are subject to change without notice. In the event that a show is canceled, refunds are available at the point of purchase. For online purchases, refunds will be issued automatically to the card on which the tickets were purchased.

Our policy is children age 2 and under in arms do not need a ticket. Occasionally specific shows might have their individual policies which would supersede our venue policy. These instances would be indicated on the ticket link. We also strongly recommend a form of protective ear covers to protect your kiddo’s sensitive ears.

For shows with age restrictions (18+ or 21+), minors would be allowed if accompanied by a parent or legal guardian.

For specific ticking needs (ie transfers, lost receipts, to purchase ADA tickets, etc) please contact The Sylvee box office during their business hours at 608-709-8157 or email info@thesylvee.com.

Elevate your experience with your own private suite!  8-person, 10-person, and 12-person suites are available to rent for most shows – perfect whether you’re looking to celebrate with a group of friends or want a private space for you and that special someone.  Access to your private suite includes priority access through our VIP entrance as well as access to our exclusive 3rd floor featuring dedicated bathrooms, suite-holder only bar, and private 3rd floor lounge area.  Catering options are also available for pre-order or day-of-show needs.

Check prices and availability HERE.

Suites are also available for annual leases.  To inquire about an annual lease, please email info@thesylvee.com.

Our new Jack Daniel’s Club No. 7 is an exclusive lounge space located on our second floor. Enjoy courtesy catering from Salvatore’s Tomato Pies before the show along with a private cash bar exclusive to VIP guests while taking in spectacular Madison views. Priority entrance through our VIP doors is included so you can avoid the lines and be in the venue in seconds.  No need to scramble for dinner reservations; food will be available when doors open so you can enjoy dinner on us before the show starts until 30 minutes after the headliner takes the stage.  A display screen will also be streaming the show live so you won’t miss a thing.

Access to the Jack Daniel’s Club No. 7 is an upgrade to your general admission ticket that you can add during the checkout process. Add-on access to previously purchased tickets by finding your event on Ticketmaster.com and clicking “Add-Ons Available.”

The Jack Daniel’s Balcony (row C) are reserved barstools in our balcony that include access to the Jack Daniel’s Club No. 7. Note: Jack Daniel’s Club No.7 add-ons do not include seats in the Jack Daniel’s Balcony.

SKIP THE LINES with the Quick Entry pass at The Sylvee. Be one of the first into the venue so you can grab that perfect spot to see your favorite band.

Just show your concert ticket and Quick Entry pass at the Quick Entry door and be in the venue in seconds! Doors will open to Quick Entry pass holders at door time and remain open until the headlining act takes the stage.

Note: Each person in your group must have their own Quick Entry pass. Not all events offer Quick Entry. Limited quantities available.

In general, Quick Entry pass holders will enter at the front lobby door closest to the corner of Main & Livingston Streets. This entrance is subject to change on a show-by-show basis based on artist needs. Look for the Quick Entry signage when you arrive or feel free to ask staff if you need assistance.

Bags (max size 12″ x 6″ x 12″) are allowed and will be searched upon entry. Exceptions will be made for necessary medical equipment and bags for nursing mothers. We encourage you to pack light with only the necessities to make the entry process as smooth as possible.

We are a cashless facility meaning that we are unable to accept cash as a form of payment.

• Our Box Office will only accept credit and debit.
• Our Bars will only accept credit, debit, Apple Pay, and Google Pay.

Please note that artist merchandise sales are separate and may still accept cash.

For guaranteed ADA seating, there are reserved seats available in the balcony in limited quantities.  You can purchase them at the ticket link by clicking on the toggle for ADA seats or viewing the seat map. An elevator is available to the 2^nd floor.

There are limited ADA General Admission seats on the first floor that are first come first served for those with General Admission tickets that need accommodations. Please see an Event Staff member to show you to the area. Please note, due to capacity restrictions, first floor ADA seating  cannot be guaranteed or reserved. The first floor is ADA accessible and there are additional benches near the walls if needed.

A single sealed water bottle up to 20oz or an empty water bottle is allowed.  Hydration packs are also allowed as long as they are empty.

• No guns, knives, weapons, pepper spray, projectiles of any kind, or any other item that could be used to inflict harm.
• No replica weapons.
• No drugs, drug paraphernalia or illegal substances of any kind.
• No outside food or unsealed liquids or gels. A single, sealed water bottle up to 20oz or empty bottle is allowed.
• No personal video cameras, Go-Pros, selfie sticks, drones, masks or laser pointers.
• No professional audio, video, or audio recording equipment – (including detachable lenses, tripods, zooms or commercial use rigs)
• No jewelry or clothing that could inflict harm.
• No backpacks or large bags over 12″ x 6″ x 12″This list of prohibited items is not inclusive and subject to change at the discretion of venue management and security.

Patrons are allowed to bring in a small personal camera. Professional cameras, or anything with a detachable lens is not allowed without a photo pass from the artist. Please note that permission to take photos is at the discretion of the artist. Cell phone usage and any photography is typically prohibited at all comedy performances.

No, smoking / vaping is not permitted in the venue; however, a designated smoking section is available outside.

The South Livingston Street Garage is located just across the street from The Sylvee at the corner of Livingston and Main Streets.  Out of consideration for our residential neighbors, parking on neighborhood streets north of East Washington Avenue is strongly discouraged. Free on-street parking is available in non-residential areas near the Sylvee.

You can also visit the City of Madison Parking Utility website for a list of all downtown parking garages and lots.

The main floor and some areas in the balcony are standing room general admission.  There are also two rows of reserved seats available in the balcony.

If you left an item at The Sylvee please fill out our Lost & Found form and our venue staff will contact you if your item is found.  Items will be kept for 30 days after the event and then donated to local charity.

Coat check is available for a fee generally from October through April.

Yes, poster tubes are allowed.

A majority of our shows are all ages, although occasionally a show is restricted to 18+ or 21+. Minors are welcome to attend any of our shows, no matter the age limit, when accompanied by a parent or legal guardian. Please check our calendar for age restrictions on specific shows and events.

No, we do not have an ATM at our venue.

We do not serve food, but there are several restaurants very close by in the East Washington Ave corridor, on Williamson Street, on Johnson Street, and around Capitol Square.

Re-entry is not permitted.

The Sylvee is dedicated to providing a safe environment. Public and private security will be present throughout the entire event. The Security Staff will be available to assist your needs including any medical requests.

Yes, we would love to host your event! Wedding receptions, high school proms, business events, holiday parties – you name it! The Sylvee is a beautiful space for many special occasions. Please visit our Venue Rental Page for more information.

Please fill out this form at least one month before your event to give our staff an opportunity to review your donation request. Due to the high volume of donation inquiries that FPC Live receives, we may not be able to accommodate each organizations request.