UPDATED on 5/13/2021
BOX OFFICE REOPENING!
The Sylvee box office is open every Friday from 10AM-3PM to process refunds for physical tickets, to purchase tickets, and to purchase venue merch. Credit card payment is encouraged if purchasing tickets or venue merch.
ARE THE SHOWS ON YOUR CALENDAR FULL CAPACITY? WHAT COVID RESTRICTIONS AND POLICIES WILL YOU HAVE IN PLACE?
At the moment all shows booked are expected to be at full capacity. We will be adhering to guidance from the CDC and local ordinances when the show takes place.
► RESCHEDULED SHOWS ◄
When a show gets rescheduled will the tickets I already purchased still be valid?
Yes! All previously purchased tickets will be valid at the new date. If you have will call tickets, those can be picked up the night of the show at our box office. Physical tickets will scan on the new date.
What if I cannot make the rescheduled date?
If your show has an established reschedule date, and you are unable to make it, you will receive the option to refund the tickets (including fees). Ticketmaster will begin sending notification emails to ticket holders with additional information beginning May 1. You will have 30 days to take advantage of your options.
I want to request a refund, but I purchased my tickets at the box office.
Physical tickets purchased at the box office will be available for a refund for 30 days following the permanent reopening of our box office. The Sylvee box office will reopen June 19 and be open every Friday from 10AM – 3PM (excluding July 3). Please have your physical ticket and ID to process your refund.
What if I purchased resale tickets on Ticketmaster.com or from a third–party website?
For resale tickets sold on Ticketmaster, Ticketmaster will refund the original ticket purchaser’s account. If you purchased a ticket through another resale platform, you will need to seek a refund from such platform.
► POSTPONED SHOWS ◄
What if my show is postponed and does not have a rescheduled date yet?
We are working diligently with the artist team to reschedule the show. Once the rescheduled date has been announced, you will receive an email from Ticketmaster informing you of the refund and credit options are available. If a new date is not announced within 60 days of postponement, we will open the refund window, in which you will receive an email with additional details.
► CANCELED SHOWS ◄
My show was cancelled, will I receive a refund?
Yes, if you purchased tickets online, you will be contacted directly via Ticketmaster with specific refund options for our shows. You will have 30 days to take advantage of your options. Physical tickets purchased at the box office will be available for a refund at the box office. The Sylvee box office will be open temporary reduced hours every Friday from 10AM – 3PM. Please have your physical ticket and ID to process your refund.
If I request a full refund, when will I receive my money?
You should expect to receive your refund as soon as 30 days.
I bought a ticket from someone else / off a third-party website and now the show is cancelled. Can I get a refund?
If you purchased or transferred your tickets from a 3rd party website or individual, they will be the ones that will receive the refund if a show is canceled and refunds are automatically issued. Please reach out to the website or individual you purchased or transferred your ticket from for more information.