COVID-19 INFO
UPDATED on 8/12/2021
RESCHEDULED / POSTPONED / CANCELED FAQ’s
► RESCHEDULED SHOWS ◄
When a show gets rescheduled will the tickets I already purchased still be valid?
Yes! All previously purchased tickets will be valid at the new date. If you have will call tickets, those can be picked up the night of the show at our box office. Physical tickets will scan on the new date.
What if I cannot make the rescheduled date?
If your show has an established reschedule date, and you are unable to make it, you will receive the option to refund the tickets (including fees). Look for an email from Ticketmaster with more information or log in to your Ticketmaster account. You will have 30 days to take advantage of your refund options.
I want to request a refund, but I purchased my tickets at the box office.
Physical tickets purchased at the box office can be returned to our box office for a refund.
What if I purchased resale tickets on Ticketmaster.com or from a third–party website?
For resale tickets sold on Ticketmaster, Ticketmaster will refund the original ticket purchaser’s account. If you purchased a ticket through another resale platform, you will need to seek a refund from such platform.
► POSTPONED SHOWS ◄
What if my show is postponed and does not have a rescheduled date yet?
We are working diligently with the artist team to reschedule the show. Once the rescheduled date has been announced, you will receive an email from Ticketmaster informing you of the refund and credit options are available. If a new date is not announced within 60 days of postponement, we will open the refund window, in which you will receive an email with additional details.
► CANCELED SHOWS ◄
My show was cancelled, will I receive a refund?
Yes, if you purchased tickets online or using a card at our box office you will automatically be refunded back to the card used to make the purchase. Physical tickets purchased at the box office will be available for a refund at the box office. Please have your physical ticket and ID to process your refund.
If I request a full refund, when will I receive my money?
You should expect to receive your refund as soon as 30 days.
I bought a ticket from someone else / off a third-party website and now the show is cancelled. Can I get a refund?
If you purchased or transferred your tickets from a 3rd party website or individual, they will be the ones that will receive the refund if a show is canceled and refunds are automatically issued. Please reach out to the website or individual you purchased or transferred your ticket from for more information.
